Testimonials & Reviews

GOOGLE REVIEWS AND TESTIMONIALS FROM OUR CUSTOMERS

Here is just a few of the fantastic 5-star reviews left by our valued customers over the years.

We treat each staircase as if it were our own - giving you a personalised service with the family touch.

“We love our refurbished staircase, the whole team have done a fantastic job with the challenge our staircase presented, and we’re really happy with the outcome.

The entire process was very smooth and accommodating to our needs and timeline with prompt communication throughout.”

~ Customer M.H.

“I had this company come out for a stair de squeak, they used to squeak so much next door could probably hear them! They came out and within 1 day they were squeak free!
Polite and professional throughout plus they even washed up their coffee cups!
Highly recommend.”

~ Customer R.G.

“From the moment that we entered your showroom for the first time, we enjoyed that very rare commodity that money cannot buy and that is caring. From start to finish, both of you and your staff left us with the impression that no job was more important than ours. You set out to exceed our expectations and you most certainly succeeded. Everything about your business says quality. The designs, the staircases and the people. Thank you so much for your help.”

~ Customer J.M.

“Delighted to no longer have creaky stairs!  We opted for a refurbishment of the existing staircase rather than a complete replacement and we are very pleased with the result.  The team reinforced and repaired the treads and risers and the creaks have gone.

Quality workmanship, professional and tidy.

Highly recommended.”

~ Customer L.C.

“Great job fitting new handrails and fitting a new post to create a handrail on our open staircase. Good service from my initial enquiry to completed work. All the staff and fitters have been great  and worked to a high standard, been polite and respectful.

Would highly recommend. Thank you”

~ Customer S.T.

“From start to finish, Hampshire Staircases were spot on. We got a quote within a week and were booked in immediately. Work started and finished on the dates specified, and we were kept informed at all stages. Would highly recommend for staircase refurbishments such as we had. The finished product looks great, is as discussed, was on price and on time. Could not have asked for more. Thank you.”

~ Customer E.M.

“Fantastic service from start to finish! Very accommodating to every need, friendly installers and a fantastic quality product. In love with my new stairs!”

~ Customer V.C.

“Very professional, lovely job. Good quality materials and craftsmanship. Everything went as planned. All the remnants of the old staircase were cut up to a manageable size for disposal.”

~ Customer A.G.

“Very impressed with this Company. Iain and Ben were professional, clean and tidy and completed a high quality job for us on time as agreed. Highly recommend them.”

~ Customer M.B.

“We recently had a new staircase fitted by Hampshire Staircase Refurbishments and we could not be happier with the service that they provided and the finished result. It has completely transformed our hallway.”

~ Customer A.T.

“Excellent service from Hampshire Staircase Refurbishment from the initial quote through to installation. Very professional company who gave great advice, care and attention to our requirements throughout. The fitters were excellent and made every effort to leave everything clean and tidy.”

~ Customer W.L.

“Hampshire staircases did a great job of replacing our old solid banister with an Oak one. It was not a straight forward replacement and so some decisions had to be made in consultation with us. They bespoke made the new banister and we are very happy with the final results.”

~ Customer D.D.

“Could not speak higher of the company, incredible finished product along with hands down the best communication throughout the process. The team that carried out the work very knowledgeable, precise and also extremely tidy.”

~ Customer M.F.

“Very impressed with this company from start to finish.

They are very responsive, reasonably priced and on time.  The work to refurbish our staircase was carried out professionally and we are very satisfied with the results.”

~ Customer C.O.

“We were very impressed with the professionalism and quality of work undertaken by Craig and Archie.  They delivered the work on schedule and transformed the appearance of the staircase.  The best experience we have had of a house project.”

~ Customer J.L.

“From the initial appointment and throughout the fitting we were kept fully informed of everything that was happening. The guys on site were very friendly and helpful and cleaned up behind themselves incredibly well.  Final result is even better than expected. Really pleased and would absolutely recommend!.”

~ Customer J.W.

"Great Craftsmanship -5 stars.

With our original Edwardian staircase moving away from the wall, held up on breeze blocks, and in danger of collapsing, we contacted many ‘staircase’ companies with a view to repairing the problem. Most refused to even consider it, whilst others provided suggestions that would have left the staircase aesthetically defaced and unable to have a carpet runner as planned, or removal of the original stairs completely, neither of which were appealing. 

Only Hampshire Staircase Refurbishments were up to the task of repairing and responded within the urgency we needed, putting in a full ten hours shift and underpinning the whole staircase with repairs only visible from the understairs cupboard. We finished with a solid strengthened staircase, and were able to lay our carpet runner as planned with the repairs invisible. 

We were so impressed with the work that we discussed the possibility of also restoring our first & second floor staircases to match the spindles and handrails of the original Edwardian style ground floor stairs just repaired. The upper floors spindles & handrail had been installed in the last ten years but were cheap, modern & badly fitted. It was a challenging project but Hampshire Staircases were up to it, reproducing spindles and hand rails to replicate the originals prior to starting the on site work.

It was a two man job over about ten days. All the work was bespoke and had to be worked out ‘on the job’ to rectify previous installation faults, measuring and cutting precisely to add the finishing Edwardian features. We are delighted with the final result and now have a fully restored Edwardian staircase from ground to second floor.

I would recommend Hampshire Staircase Refurbishments, especially if you are looking for high quality specialist work".

~ Niel

“I cannot praise Doug and his team highly enough. This was intended to be a limited and relatively straightforward set of ‘repair/replace/renovate’ projects, but it turned into a constantly evolving nightmare of remedial work (it's an old house!) which they handled with remarkable calm and great professionalism. I am very sorry for the disruption this caused to their schedules and those of their other customers too, but I am very grateful for their exemplary support and skill.”

~ Customer, Yateley

“Doug and the boys were brilliant! We were kept informed of progress at all times, the work areas were kept tidy at all times. We will definitely use HSR for any future work needed and would recommend them 100%. Thank you Doug for an excellent service and a great new staircase.”

~ Customer, Tadley

"We invited Doug around to give a quote for bannister replacements. We weren't sure what we wanted but he was able to give advice and explain what would work in our hallway. He gave us a rough idea of price on the night and followed up with a professional quote next day. We planned a date for the work and his team turned up as expected. The new bannisters are everything we wanted and have been much admired by family and friends. Great workmanship! I am usually relieved when work in the house is completed but Doug and his team were very considerate, easy to get along with and very, very clean and tidy. I will be contacting them again when we have our next project and would highly recommend them!”

~ Customer, Sandhurst

“Thanks for the excellent work to the stairs and the storage. We’re very pleased with it.”

~ Customer, Basingstoke

“A really big thank you to you and your team for transforming the doors, stairs, and landing area. FANTASTIC JOB.”

~ Customer, Basingstoke

“We are delighted with the work. After 18 years of squeaking, the house is now eerily quiet. Thank you. I would like to mention that Ian and Will were absolutely charming and worked diligently throughout the day causing a remarkably small amount of disruption. They were careful not to make a mess or cause any damage, and tidied up completely before leaving. I think this job was quite difficult due to the inconvenient placement of the alarm box, but they tackled that without complaint. I would recommend Hampshire Staircases without hesitation.”

~ Customer, Surrey

“Doug and his team work to very high standards. They are very polite and approachable and they’re completely clean and tidy at the end of the day. Would definitely recommend them.”

~ Customer, Crowthorne

“Excellent workmanship! Work delivered was to the highest standard and would highly recommend! Very impressed with the time and care taken to build our staircase. All done by hand with proper dowelling fittings. The end result looks amazing! Doug and the team very polite, courteous and tidy.”

~ Customer, Wokingham